Frequently Asked Questions
Everything you need to know about your Bench order.
What is the standard shipping timeframe?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. Simply log into your account, print a prepaid shipping label, and drop it off at any authorized carrier location.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment-based payments.
How should I care for my Bench apparel?
To maintain the quality of your garments, we recommend machine washing in cold water and hanging to dry. Specific care instructions can be found on the inner label of each product.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress until it reaches your door.
Do you offer a size guide for your collections?
Absolutely. You can find a detailed size chart on every product page to help you find the perfect fit based on your measurements for tops, bottoms, and outerwear.